Legal
Privacy policy
What unicomam.com collects, why, how long it is kept, and how to make a request.
On this page
Scope
This policy covers unicomam.com in all its languages: its pages, free tools, quote form, assistant, optional notifications and the customer portal. It describes how the site handles information; it is not a contract.
Who handles your information
The site is run by the Mobile Business Team. What you send through it is used by the team to answer you and is passed to the company that handles your inquiry or order: a contracting company or a partner (see terms of use). That company is responsible for your information from then on and is named in your quote, agreement or invoice.
For any privacy question or request, write to sales@unicomam.com and we will route it to the right company.
What the site collects and why
The site collects what you type or choose, plus the technical data needed to run it.
| Source | What is collected | Why |
|---|---|---|
| Quote request form | Work email, company and website, company type, country, products and destinations, volume, connection type, timeline, industry, your end-use confirmation for drones, robots or cameras, your message and consent, and the page and campaign tags (UTM) you arrived with. | To answer your inquiry, prepare a quote and screen end-use and export-control risk. |
| Assistant chat | Your messages, the replies, the starting page, timestamps, and any contact details you give when you ask for sales. | To answer you and, when you ask, pass the chat to sales as an inquiry. |
| Notifications (opt-in only) | The push subscription your browser creates, the topics you chose, your consent and your site language. | To send only the alerts you turned on. |
| Page views (Cloudflare Web Analytics) | Aggregate page views, referrers, country and device type, with no cookies, no local storage and no cross-site identifier. | To see which pages are useful. Not used for advertising. |
| Site event | One row when you first use the quote form: the event name (rfq_open), the time and the page path. No IP address or visitor id is stored. | To count how often the form is opened. |
| Bot check | Technical signals read by Cloudflare Turnstile when you send the form, start a chat or run a network tool. | To keep spam and abuse out. |
| Network tools | The host, address or page you enter, and a one-way hash of your IP address to count checks. The My IP tool reads your own connection’s address, network and approximate location (about 10 km) to show them back, and stores none of it. | To run the check you asked for and keep the tools fair to everyone. Inputs are kept only in a short-lived result cache; a China-readiness PDF request keeps the page address and scan summary with your inquiry. |
| Speed test | Your download, upload and latency measurements, and the IP address Cloudflare sees. | To show you the result. We store nothing. |
| DNS leak test | The resolver addresses that look up one-time names under dtccore.uk, and any part of your address a resolver forwards. | To show which resolvers your connection uses. Kept in memory for up to 10 minutes; nothing is written to disk or logged. |
| Technical logs | IP address, browser user agent, requested URL and timestamps. | To run and secure the site and prevent abuse. |
Free tools run in your browser where they can. Network tools that need a server send what you enter to the services listed under Services; browser-side checks contact those services directly, and they see your IP address. On the network map, your precise location is used only if you click the button and never leaves your browser. A tool result reaches us only if you carry it into the quote form or request a PDF report.
Why we may use it
We use information only to answer you, provide what you ask for, run and secure the site, and meet legal duties. Where a law requires a legal basis, we rely on:
- steps you ask for before a contract, and the contract itself (inquiries, quotes, portal accounts, KYC and orders);
- legitimate interests in answering business inquiries, securing the site, preventing fraud and abuse, and measuring use in aggregate, which you can object to;
- legal obligations, such as tax, accounting, export-control and sanctions rules;
- your consent, for notifications and anything else that needs it, which you can withdraw at any time.
Portal accounts, KYC, orders and invoices
The customer portal is optional. It adds:
| Portal data | What is collected | Why |
|---|---|---|
| Account and profile | Name, work email, company legal name, registration number, country, registered address, website, company type, contact details, preferences, sign-in codes and sessions. | To create and secure the account, verify the business and contact you. |
| KYC documents | The documents you upload to verify the business, with file details and review status, stored privately, with no public address. | To verify the business, prevent fraud and meet legal obligations. |
| Support threads | Messages, attachments, status history and audit events. | To answer your requests and keep a record. |
| RFQs and quotes | Request details, quote lines, status and the terms version you accept. | To prepare and manage quotes. |
| Orders and invoices | Order and invoice records, billing details, payment reference and amounts. No card numbers. | To fulfil orders, invoice and keep tax and accounting records. |
| Audit events | Who did what in the portal, and when. | To keep the portal secure. |
A portal account is closed on request. Closure removes what is not needed for a legal record; a legal hold or an open order can delay it.
How long it is kept
We delete or anonymise information when its period ends, unless a legal hold applies.
| Information | Kept for |
|---|---|
| Assistant chats that did not become an inquiry | 30 days, then deleted |
| Inquiries and leads, and chats that became an inquiry | Until you ask us to delete them |
| Push subscriptions | Until you unsubscribe, or your browser reports that the subscription has ended |
| Site event (rfq_open) | No personal data; kept as a count |
| Portal sign-in codes | 24 hours |
| Portal sessions | 30 days after the session ends |
| Portal assistant transcripts | 90 days; the structured RFQ and quote record stays |
| Support messages and their attachments | Kept only as long as needed to complete the order and to meet legal obligations, then deleted or anonymised |
| Portal RFQs and quotes | 24 months after the last activity |
| KYC documents | 24 months after the account is closed |
| Portal notifications | 30 days |
| Audit events | 12 months |
| Orders, invoices and payment records | Kept only as long as needed to complete the order and to meet legal obligations, then deleted or anonymised |
| Technical request logs | Kept only as long as needed to run and secure the service, then deleted or anonymised |
Portal account rows are kept while the account is open. Deleting an inquiry also deletes its linked chat.
Our hosting provider keeps backup copies for up to 30 days on the Workers Paid plan (7 days on the Free plan), so a deleted record can remain in a backup for that window. Backups are used only for recovery.
Services and international transfers
The site runs on these services, which process information only to perform their function for the site:
- A hosting, database and security provider: hosting, database, private file storage, the bot check, page statistics and notification email.
- An AI model provider: the model behind the assistant, which receives your chat messages to write the replies.
- A payment processor: processes online payments (card, bank transfer and other methods). It receives the amount, your company name and email, and the payment details you enter on its page.
- Our hosting provider’s speed test: receives the live speed test’s measurements and your IP address.
- A network-measurement provider: receives the target and results of ping and China reachability checks; tests on its network are public.
- IP-data and network-measurement data providers: answer IP lookups and provide the China-readiness scan’s reachability verdicts.
- Browser push services, run by your browser’s maker, deliver notifications.
These services operate in the United States and other countries, so your information may be processed outside your country. We rely on each provider’s data-processing terms and the transfer safeguards it offers; ask us for details.
We do not sell your information or use it for advertising.
Your choices and requests
Depending on where you are, the law may give you the right to access, correct, delete or receive a copy of your information, to object to or restrict its use, to withdraw consent, and to complain to a data-protection authority. We honour these requests where the law gives them, free of charge unless the law allows a fee.
Email sales@unicomam.com with the subject “Data request”. We may ask for proof of identity. Some records must be kept by law, such as invoices and audit rows.
To stop notifications, use the notification settings or your browser. You can read the site and use the free tools without using the form, the assistant or the portal.
Children
The site is for businesses and is not directed at children. If you think a child gave us information, contact us and we will delete it.
Changes
This policy changes when the site changes. The version on this page is the current one; the date at the top shows when it last changed.
Contact
Questions about this policy or a data request: sales@unicomam.com. See also the terms of use.