Legal
The rules for using unicomam.com. The site gives information only; services are agreed separately in writing.
unicomam.com is run by the Mobile Business Team to present mobile connectivity services: A2P SMS, mobile data and eSIM, and China connectivity, with free tools, a Learning Center and an AI assistant.
It is a team site. It is not the official website of any company, and nothing on it is a statement, offer or commitment on behalf of any company. Inquiries and orders are passed to a contracting company, which alone carries the obligations of any quote, agreement or order (see Local contracting entities).
The site is not directed at any particular country. If you use it from a place where its content or services are restricted, you do so on your own initiative and must follow local law.
By using the site you accept these terms. If you do not accept them, do not use it.
Everything on the site is general information: pages, reference prices, coverage lists, route notes, regulation summaries, tool results and assistant answers. It is not an offer, a binding quote, advice, or a statement of coverage, quality, capacity or availability. It can be incomplete, out of date or wrong, and it can change without notice.
The assistant writes its answers with an AI model. Tools give estimates from what you enter and from third-party data; sources and licences are listed on the data sources & licences page. Confirm anything that matters in writing before you rely on it.
Quotes and services are provided only under a separate written agreement with the contracting company, and that agreement, not these terms, governs the service. Sending the form, chatting with the assistant or opening a portal account does not oblige either side to enter into an agreement.
Business from the site is handled, and contracts are signed, by a contracting company: one of 4 contracting companies, in:
or a third-party partner. Your quote, agreement or invoice names the contracting company. Your business is with that company only, under the law and forum its agreement states, and it alone is responsible for its quotes, services and orders. The site and the Mobile Business Team are not a party to them.
These terms apply to orders placed in the portal store, in addition to the sections above. A signed agreement covering the same order applies instead. An order is made with the contracting company named on its invoice, which alone is responsible for it; where these order terms say “we”, they mean that company.
The store is for business customers only. You can order only from an approved, active business account with the store enabled. We may ask for company registration, an authorised signatory and end-use information, and we may decline an account or an order for any reason, including stock, price, sanctions or legal reasons.
An order is a request to buy. It is accepted only when we confirm it by email or in the portal. If we cancel before fulfilment, we refund any amount paid.
eSIM and physical SIM are sold separately; an order contains one type only. An eSIM is delivered by email as a secure link that can install the plan, so keep it confidential. The device must be unlocked and support eSIM.
A physical SIM ships from Hong Kong. Delivery within Hong Kong is free. For delivery elsewhere we quote shipping after you order; you accept or decline the quote in the portal within thirty days, otherwise the order is cancelled without charge. Customs duties and import or destination taxes are not included and are borne by you.
We ship to the United States and its island areas.
Prices are in US dollars. A service fee of fifty US dollars applies to a physical order whose goods subtotal is below two thousand US dollars, before shipping and taxes; it does not apply to eSIM orders. The price shown at checkout is the price for that order. If a price is clearly wrong, we may cancel the order and refund any amount paid.
Pay by bank transfer to our account or online via Stripe (card, bank transfer and other methods shown at checkout). An order is paid once we receive the funds.
A plan’s validity period is the number of days shown on its product page, counted in Hong Kong time from first activation, when the profile or SIM first connects to a network. “Fair use” plans slow down after the allowance is used for the rest of the period; other plans stop. We may restrict abnormal or fraudulent use, and resale without our written agreement is not allowed.
Coverage and speed depend on the local network, the device, the location and network load. We do not promise a service level, delivery time, availability or speed. Some destinations require real-name registration or restrict certain uses, and we may suspend a plan to comply with a regulator, a network or the law.
Before fulfilment you may ask to cancel; with our approval we refund the amounts paid. After fulfilment, an activated plan that works is not refunded. If a physical SIM is faulty on arrival, or an eSIM cannot be installed because of a fault on our side, we replace it, or refund it if we cannot. Loss, theft, misuse and incompatible or locked devices are not faults. Top-ups are not refundable once applied. Refunds go to the original payment method.
The order terms version shown at checkout is recorded with the order; a later change to this page does not change an accepted order. Questions about an order: sales@unicomam.com, with the order number.
You confirm that the products and services are for civil use only; not for military, weapons or any other restricted end use; not for any person, company or destination subject to export-control or sanctions restrictions; and not for re-export in breach of those laws. For robots, drones and cameras the quote form asks you to confirm the end use, and we store that confirmation with your inquiry.
You confirm that you are not a restricted party and are not acting for one, and that you are responsible for the end use and for any licence your jurisdiction requires. We may decline or end a request, order or agreement that does not meet these conditions.
When you use the site, do not:
We may block access or remove content at any time to protect the site or other users.
The site, its content, tools, assistant and portal are provided “as is” and “as available”, with no representation of any kind, express or implied, about accuracy, completeness, fitness for a particular purpose or non-infringement.
To the extent the law allows, neither the Mobile Business Team nor any company or partner, nor their staff, is liable for any loss or damage arising from use of the site or reliance on it, including indirect or consequential loss, lost profit, lost data or business interruption. Liability for an order rests only with its contracting company and is limited to the amount paid for that order. Any other liability that cannot be excluded is limited to one hundred US dollars.
You are responsible for your use of the site and for what you send through it, and you will cover any claim, loss or cost that arises from your breach of these terms or of the law.
Nothing in these terms excludes liability that the law does not allow to be excluded.
Text, design and original data on the site belong to their owners and may not be reused without permission. Third-party data keeps its own licence, as stated in its attribution block. Names of countries, standards and technologies are used only to describe them.
Links to other websites are given for convenience; those sites have their own terms and privacy policies, and we are not responsible for them.
We may change these terms, or change, suspend or close any part of the site, at any time. A change takes effect when it is published on this page; the date at the top shows when it last changed.
Questions about these terms: sales@unicomam.com. See also the privacy policy.
This chat has reached its limit. Start a new chat, or contact our team to continue.
This is an AI assistant. Answers may be wrong or out of date and are not an offer. A person follows up on anything you send.
AI answers can be wrong Privacy policy (opens in a new tab) Terms of use (opens in a new tab)
